2/10 - Kém
21/09/2025
Not 5
On arrival we were given a small, dark, 3/4 bed room with no window. We had booked a double room. We upgraded at an extra cost of £50. The waited 1hr and 20 mins for the upgrade. When we got into our upgrade room the toilet was filthy. Bathroom was small. The key cards did not work when trying to return to the hotel at 12pm, we struggled to gain access, Night staff were then rude asking if we were residents. Breakfast was fine, small tables and small portions. Receptionist on day of leaving asked for our room number at 10.10 while waiting in the lobby for other partner, and where told its best to check out now as it is a charge of £20 per hour after 11am. We would not recommend this supposed 5* as staff were rude apart from the day porter, rooms are small, lack light and are not cleaned appropriately. £255 for one night.
Lesley-Anne
Lesley-Anne, nghỉ 1 đêm cùng gia đình
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