2/10 - Kém
04/04/2026
We arrived to this hotel expecting what was advertised as a newly renovated room. After getting a key, we walked in to a not so renovated room that reeked of multiple types of smoke. My husband went back to the desk to ask for a different room but they only had upstairs rooms and he hoped we could air our room out as we'd been driving for hours. I went out to Target to buy a room deodorizing spray. Even with the door being open for nearly an hour, it smelled awful. Started pulling back curtains to find moldy walls below the a/c and something that looked like blood on another wall. We packed everything up to switch to another room. The front desk attendant was telling off another potential renter while I waited. I asked him nicely if we could move to one of the upstairs room as ours was not renovated as claimed online. First he said we didn't book a renovated room. Then he said the rooms were gone (even though he told the guy in front of me there were several available.) Multiple websites said somewhere between 7-10 rooms were still available to be reserved. Since we'd been there for an hour, we could not get even a partial refund for our two night stay. There were no reviews of this hotel since the "renovation" on any website. I have attached pictures of our "recently renovated room" which looks nothing like the photos online. Beware, they'll take your money and leave you looking for a room elsewhere in the middle of the night.
Robert G
Robert G, nghỉ 2 đêm
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