2/10 - Kém
17/08/2025
Don’t let the pictures fool you
The hotel looks clean at first, and I was offered a welcome drink on arrival, but the service ruined it. The front desk rushed guests, spoke down to them, and claimed I was “upgraded” when I was given the same room I booked. The room and restroom were clean, but the TV didn’t work, and the bed was harder than a rock — maybe fine for some, but not for me.
The buffet was one of the worst I’ve experienced. The food had no flavor, and the staff were more interested in chatting with certain foreign guests than helping. If you order alcohol, it comes right away, but if you ask for a Coke or Sprite, be ready to wait 15–20 minutes.
The shops inside the hotel are no better than outside vendors, constantly hounding you. After three days, the front desk continued to be a disaster, with no communication between staff. You end up repeating yourself over and over to get the simplest things done.
The only bright spot was Ahmed from housekeeping — professional, helpful, and the kind of staff member this hotel desperately needs more of.
Overall, this was a huge disappointment. Clean rooms don’t make up for terrible service, tasteless food, and staff that simply don’t care. Definitely not the 5-star experience promised.
Waleed
Waleed, nghỉ 3 đêm
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