8/10 Very good
Nice staff and good amenities
Peter
Peter, 8-night trip
Pacific Palace Beach Tower Hotel
Beachfront hotel with outdoor pool, near Cerritos Beach
With Cerritos Beach nearby, Pacific Palace Beach Tower Hotel brings tropical vibes to life. Savor cocktails at the swim-up bar or unwind on the sun-kissed terrace. With a gym and in-room WiFi, this hotel offers relaxation and convenience.
Good
Popular amenities
- Pool
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
- Gym
Main amenities (12)
- Daily housekeeping
- On the beach
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- Fitness center
- Pool bar
- Swim-up bar
- Room service
- Terrace
- 24-hour front desk
- Air conditioning
For families (6)
- Children stay free
- Free cribs/infant beds
- Cookware, dishware, and utensils
- Private bathroom
- Television
- Terrace
Room options
Junior Suite, Ocean View
Good
Highlights
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
- Ocean view
- 548 sq ft
- Sleeps 4
- 2 Double Beds
Junior Suite, City View
Very good
Highlights
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
- City view
- 548 sq ft
- Sleeps 4
- 2 Double Beds
Junior Suite, Mountain View
Highlights
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
- Mountain view
- 548 sq ft
- Sleeps 4
- 2 Double Beds
Junior Suite (No View)
Exceptional
Highlights
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
- City view
- 548 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds
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About the neighborhood
Av. Camarón Sábalo No. 2601, Fracc. Sabalo Country Club, Mazatlán, SIN, 82100
About this property
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Pacific Palace Beach Tower Hotel Reviews
Good
8.4
Cleanliness
8.6
Location
7.6
Staff & service
8.0
Property conditions & facilities
Popular mentions
RoomFoodRestaurantService staffBeach10/10 Exceptional
.
César David
César David, 2-night trip
10/10 Exceptional
Excellent
Everyone was so Nice and Friendly , felt safe very clean
Daisy
Daisy, 4-night trip
10/10 Exceptional
This is my go to every time I go to Mazatlan....my favorite place!!!
STEPHEN
STEPHEN, 10-night trip
10/10 Exceptional
Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food!
Rosy
Rosy, 3-night trip
10/10 Exceptional
Nice place. I'd definitely recommend it
Elizur
Elizur, 2-night trip
8/10 Very good
Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna
Frank John
Frank John, 12-night trip
10/10 Exceptional
Very good experience
Aurora
Aurora, 2-night trip
8/10 Very good
It was good. Tv went out. Didn't get it back on. There were no blankets on the bed just a sheet.
Aldo
Aldo, 4-night trip
6/10 Good
Area is good
OMAR K
OMAR K, 4-night trip
6/10 Good
The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay .
Sarai
Sarai, 4-night trip
10/10 Exceptional
The room had a very nice city view
Melanie Diane Marie
Melanie Diane Marie, 2-night trip
2/10 Poor
N
Joel
Joel, 3-night trip
4/10 Fair
Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation.
Margret
Margret, 6-night trip
4/10 Fair
The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom.
Jose Luis Francisco Cervantes
Jose Luis Francisco Cervantes, 4-night trip
6/10 Good
I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand
PAULA
PAULA, 14-night trip
4/10 Fair
The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket.
Margret
Margret, 3-night trip
2/10 Poor
Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.
Kevin
10/10 Exceptional
Ok
Jose Luis Rodriguez
Jose Luis Rodriguez, 1-night trip
2/10 Poor
Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience.
Claudia
Claudia, 3-night trip
4/10 Fair
Not a great experience
This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south.
Douglas
Douglas, 5-night trip
2/10 Poor
Multiple amenities were down when we arrived. The staff members we’re not helpful or friendly. The place was clean but the customer service the place offered was nothing that made it inviting to stay over again. Would not recommend if you’re looking for a vacation to spend solely at the hotel. Luckily, I have family in the city so I used the hotel to sleep only. Otherwise, you’re probably better off finding something with better customer service.
Daisy
Daisy, 2-night trip
4/10 Fair
Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend.
Chloe
4/10 Fair
The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time.
Maribel
Maribel, 5-night trip
2/10 Poor
This is only the second time that I send a negative review , one for a restaurant in Seattle and this on , I’m also is the same industry everything went wrong from the smelly bathroom the the water pressure very poor service from the staff etc even the safe box breaks down several times and it needed to be completely open and replace a piece on the inside a50 minute repair, just stay away is a very bad hotel, I will call Expedia to consider removing this hotel from there page , sincerely stay away, Jhon
JEAN-MARIE
JEAN-MARIE, 4-night trip
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