The employees were great, friendly and helpful.
There were several families in the lobby upon my arrival. The adults were sitting at the café counter, their kids were running all over the lobby, jumping on chairs and sofas, throwing flip-flops and screaming. This was not the hotel fault. But I think the manager should have said something to the parents.
My reservation stated that checkout time was 12:00. At 9:30 I was unable to get back into my room, after going to my car, because my key had been deactivated. Between 10-10:45 the phone rang but nobody was on the line. Then it continued to ring once then nothing for 10 minutes, ring once again…This happened seven or eight times. At 11:15, as I was getting out of the shower, housekeeping entered the room without knocking, even though I had hung the do not disturb sign on the door.
This was supposed to be a relaxing stay for my partner and I. Next time we will choose a different hotel.