4/10
Our room was very nice, but I have a bad allergies, and so cleanliness is very big for me. It was very warm during our stay so we used the AC and it was making me sneeze. When getting into bed in the evening, my allergies were going and I felt sniffly, and so I must have disturbed some dust in the mattress or bedding when getting in. I was sneezing all morning after waking up which is really disappointing, given what you normally expect for a 5 star hotel.
As well, we specified that my partner has a gluten allergy in the booking, and the hotel staff did kindly leave a cake in the room for our stay as a complimentary item, however it was definitely not gluten free, and none of the other items in the room were gluten free. For this level of hotel, you do expect things to be done correctly and so while the gestures were kind and staff were friendly, it did fall flat
The main positive I can call out was their breakfast, especially the Indian food items which were exceptional, however the room is the main part, and it was certainly a let down
Angelos
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