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Rixos Premium Saadiyat Island

5.0 star property
Abu Dhabi beachfront property with 6 restaurants, free water park

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Photo gallery for Rixos Premium Saadiyat Island

Lobby
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room
Suite, 2 Bedrooms, Pool Access | Terrace/patio
Private beach, beach yoga, beach volleyball

Reviews

8.8 out of 10
Excellent
Located in the historical district, Rixos Premium Saadiyat Island offers a luxurious oasis with private beach access and daily manager's receptions. Enjoy beachfront dining, yoga on the sand, and shopping on site while kids splash down at one of three outdoor pools or zoom down a waterslide; relax with an Anjana Spa treatment or work out at fitness classes.

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Connecting rooms available
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 6 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on-site
  • Fridge

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room, 1 King Bed, Pool Access

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Pool Access

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Villa

Club Villa | In-room dining

Club Villa

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • Beach view
  • 200 sq m
  • Sleeps 8
  • 3 Double Beds

View all photos for Family Room, 2 Bedrooms, Garden View

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room, 2 Bedrooms, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • Sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Twin Room, 2 Bedrooms, Garden View

Family Twin Room, 2 Bedrooms, Garden View | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Twin Room, 2 Bedrooms, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Connecting Rooms

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Connecting Rooms

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • Sea view
  • 135 sq m
  • Sleeps 7
  • 2 Double Beds

View all photos for Deluxe Room - Theme Park Tickets for 2 Adults Included

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Room - Theme Park Tickets for 2 Adults Included

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Sea View

Family Room, 2 Bedrooms, Sea View | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room, 2 Bedrooms, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sea view
  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Pool Access

Suite, 2 Bedrooms, Pool Access | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Suite, 2 Bedrooms, Pool Access

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 135 sq m
  • Sleeps 7
  • 2 Double Beds

Deluxe Twin Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 2 Single Beds

Deluxe Twin Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 2 Single Beds

Family Room, 2 Bedrooms, Pool Access

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 6
  • 2 King Beds

View all photos for Villa (Privé)

Villa (Privé) | Living room | LCD TV

Villa (Privé)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • Sea view
  • 300 sq m
  • Sleeps 10
  • 2 Double Beds

View all photos for Family Suite, 1 Bedroom

Family Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Pool Access

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Suite, 1 Bedroom, Pool Access

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

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Jumeirah Saadiyat Island Abu Dhabi

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 297 reviews
The price is 6.131.193 ₫
7.572.024 ₫ total
includes taxes & fees
12 May - 13 May
Jumeirah Saadiyat Island Abu Dhabi

About the area

Map
Saadyat Island, Abu Dhabi, Abu Dhabi, 643660

What's nearby

  • UAE Pavilion - 3 min drive - 2.5 km
  • Saadiyat Beach Golf Club - 6 min drive - 4.4 km
  • Louvre Abu Dhabi - 6 min drive - 5.1 km
  • Abu Dhabi Corniche - 9 min drive - 9.7 km
  • Abu Dhabi Mall - 10 min drive - 9.5 km

Getting around

  • Abu Dhabi (AUH-Abu Dhabi Intl.) - 31 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rixos Premium Saadiyat Island - ‬2 min walk
  • ‪ستاربكس - ‬8 min drive
  • ‪Feels - ‬5 min drive
  • ‪Blacksmith Coffee Company - ‬4 min drive
  • ‪Sama Lobby Lounge - ‬9 min walk

About this property

Rixos Premium Saadiyat Island

Rixos Premium Saadiyat Island offers a private beach where you can practice yoga or play volleyball, plus you'll be within a 10-minute drive of Louvre Abu Dhabi. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Turquoise, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This luxurious property also features a bar/lounge, a health club and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Rixos Premium Saadiyat Island are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks and select beverages included
Premium alcoholic drinks included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

Afrikaans, Arabic, English, German, Hindi, Romanian, Russian, Turkish
VISIBILITY

At a glance

Hotel size

    • 378 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 6 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • The all-inclusive rate includes meals and drinks at Turquoise buffet restaurant only. A la carte meals are not included in all-inclusive rate plans for 1-2 night stays (surcharges apply, collected at the property). In addition, the following cover charges apply at a la carte restaurants for guests staying 2-nights or more: AED 50 per person at Orient, L'Olivio, and Mermaid; and AED 150 per person for the Teppanyaki show at Aja. The cover charge for guests staying 1 night is AED 200 per person. Children (ages 6-11) are charged 50% of the cover charge, and children 5 years old and younger are not charged. Guests should contact the front desk for full details and make restaurant reservations.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • On a private beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Water slide
  • Annual offsets purchased for at least 10% of carbon footprint
  • Local culture and ecosystem education
  • Double-glazed windows
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Deep-soaking bath
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
STAR_OUTLINE

Special features

Spa

Anjana Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Turquoise – This poolside buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Aja (à la carte) – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mermaid (à la carte) – This beach fine-dining restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
L'olivo (à la carte) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of AED 350 per room (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Rixos Saadiyat Island Abu Dhabi Hotel All Inclusive
Rixos Saadiyat Island Abu Dhabi Hotel All Inclusive
Rixos Saadiyat Island Hotel All Inclusive
Rixos Saadiyat Island Abu Dhabi All Inclusive
Rixos Saadiyat Island All Inclusive
Rixos Saadiyat Island Abu Dhabi Hotel - All Inclusive Abu Dhabi
Rixos Saadiyat Inclusive
Rixos Saadiyat Inclusive
Rixos Premium Saadiyat Island Abu Dhabi
Rixos Saadiyat Island Abu Dhabi Hotel All Inclusive
Rixos Premium Saadiyat Island – Ultra All Inclusive
Rixos Premium Saadiyat Island All-inclusive property
Rixos Premium Saadiyat Island All-inclusive property Abu Dhabi

Frequently asked questions

Does Rixos Premium Saadiyat Island offer free cancellation for a full refund?

Yes, Rixos Premium Saadiyat Island does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Rixos Premium Saadiyat Island?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Rixos Premium Saadiyat Island?

Sorry, pets aren't allowed.

Is parking offered on site at Rixos Premium Saadiyat Island?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Rixos Premium Saadiyat Island?

Yes, an airport shuttle is available. The charge is AED 350 per room one-way.

What are the check-in and check-out times at Rixos Premium Saadiyat Island?

Check-in start time: 3 PM; check-in end time: 6 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Rixos Premium Saadiyat Island and nearby?

Have fun with on-site activities such as volleyball and beach yoga, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Rixos Premium Saadiyat Island also has a private beach, a water slide and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near Rixos Premium Saadiyat Island?

Yes, there are 6 on-site restaurants, featuring beachfront dining, international cuisine and garden views.

Does Rixos Premium Saadiyat Island have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Rixos Premium Saadiyat Island like?

Rixos Premium Saadiyat Island is located a short 8-minute walk from Kai Beach.

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Rixos Premium Saadiyat Island Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Overall great hotel. Superb facilities with excellent levels of entertainment for all ages; families with or without children. A la carte dining options are authentic and very well executed. The New Year’s Gala Dinner was fantastic and a credit to all whom organised it. The rooms are comfortably appointed and the hotel is spotless; cleaned regularly and rigorously every day. The all inclusive package makes the difference with children and is generally very good value for money. Thoroughly recommended.
James, 8-night trip

10/10 Exceptional

The overall experience was excellent- staff service exemplary- food in all the restaurants was of a high quality with plenty of choice Beautiful hotel kept in excellent condition and very clean Recommend very highly
George, 9-night trip

10/10 Exceptional

Very nice hotel, food and staff great.
Craig Daniel, 11-night trip

10/10 Exceptional

I recently stayed at this wonderful resort in Abu Dhabi, and I am thrilled to say that the experience was exceptional! The service during my stay was outstanding; everyone was incredibly nice and had bright smiles. As always, the amenities and accommodations were top-notch and luxurious. I highly recommend this resort to anyone looking for a delightful and memorable stay.
Mareh, 2-night trip

8/10 Very good

The hotel was lovely and clean but there is no entertainment in the evenings.
Joanne, 10-night trip

10/10 Exceptional

Superb hotel, amenities, staff and experience
Ruzi, 4-night trip

10/10 Exceptional

Best hotel ever!!!!!
David, 5-night trip

10/10 Exceptional

Clean quiet and good location
Ofer, 4-night trip

10/10 Exceptional

nice hotel
One of the best hotel the service was great I had a very nice three days there , for sure will go back again
Mohammed, 3-night trip

8/10 Very good

Too busy, no seats by the pool
Daniel Peter, 6-night trip

10/10 Exceptional

We love everything about the Rixos for us and our children, this is the second year we’ve been and it didn’t disappoint, in fact we fell in love with the location - the facilities - the staff and services even more!
SHOMA, 10-night trip

10/10 Exceptional

This hotel and staff couldn't do enough for you
Matthew, 2-night trip

10/10 Exceptional

Everything was amazing at this hotel though wish there was some sort of entertainment on this beach in the evenings. The beach cloeses at 7 which is a shame. They could do with music and beans bags/ seating on the beach and music or a show
Kajal, 7-night trip

10/10 Exceptional

The hotel was ideal for family holiday. Pool room especially good for teenager.
Sara, 6-night trip

10/10 Exceptional

Absolutely superb, staff are amazing and hotel very pleasant. Thank you
Richard, 15-night trip

8/10 Very good

Overall experience was nice however few staff members are not very warm in the overall communication, fridge in the room wasn’t working and we had water leakage also in the bathroom, they have offered to fix it however we are only staying for one more night to go through the maihtainace process.
2-night trip

10/10 Exceptional

Say yes to Rixos.
Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same. A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.
Rachel, 8-night trip

8/10 Very good

On the property there is everything to do…20min taxi ride min to anything else, however taxi are very cost effective.
Ian James Thomas, 6-night trip

8/10 Very good

Beach and the sea are amazing. Pool was great- cool water, good, chilled not too loud music. Drinks at pool bar served very quick. Plenty of sun beds. Staff amazing and professional throughout. Lobby bar-excellent service for either a cocktail or coffee with a cake. Great decor. Aircon in the room was really annoying- had to be set really cold for the moisture/humidity not to condensate on the floor, furniture, mirrors. Although there was plenty of food and presentation was great it wasn't the best quality, everything seemed to taste the same.
Katarzyna, 7-night trip

10/10 Exceptional

The most amazing hotel
What an amazing all inclusive hotel! Very luxurious from drinks food to even the bathroom shampoos etc it was a true wow factor. The best hotel in the UAE! Loved it!
Funda, 2-night trip

10/10 Exceptional

Excellent hotel with excellent staff
the hotel is excellent. staff is responsive. special thanks to Assem at the reception, concierge Dilmurad, as well as the waiter in the lobby bar Azizbek. They took very good care of us all the days of our holiday. We have been to two a la carte restaurants. Loved Aja Asian Restaurant.
Aziz, 4-night trip

6/10 Good

Beautiful hotel and has so much potential but sadly the service was not the best, not easy to book the restaurants, the buffet was not the best food and while some staff were amazing sadly some let it down for others. For a 5 star and what it costs to stay here we did expect it to be as good as the Rixos in Dubai but it was not.
Hannah Catherine, 11-night trip

8/10 Very good

Very Limited Entertainment
Benjamin, 9-night trip

8/10 Very good

Stayed at the Rixos Premium Saadiyat Island for 16 nights and could have stayed longer. The concierge team on arrival were excellent, very polite and professional. Our bags arrived at our room at the same time we opened the door. The front desk staff were helpful in moving our room closer to the main pool as requested, just our preference of location. Food at the hotel: you can’t book à la carte restaurants until the 3rd day of your stay, which is okay if you’re on a long stay like we were, but if you’re staying only a week, you won’t get the full benefits as they are often booked out unless you want a 9pm reservation. If you have young kids, it’s not really an option to go out for dinner that late. The restaurants you can book for à la carte are really good options all around for adults, with a different mixture of choices. The only downside is they didn’t have many options for kids’ meals other than chicken nuggets and chips. It would be nice to see more options for kids. The kids’ club is excellent. The team are really helpful and very polite, and the kids always wanted to go back for more playtime. The kids’ waterpark needs a little TLC; it looked a little worn down the year before, and this year you can see it needs updating and repairs in certain areas. The wave pool was good and is in better condition than the water park. The pool staff at the main pool are always polite and really quick to deliver drinks when ordered. The lifeguards are great too. We will be BACK
jamie, 8-night trip

6/10 Good

Not recommended for adults or couples Following items were broken in our room. -Shower tray - bed side light switch, reading light and lamp. - plug sockets on one side of the bed - hair dryer The quality of finish in this hotel is more of a 4 star rather than 5 star. We were entitled to 3 free alacart restaurants however we were only able to access two as everything was fully booked. You can only book these once you get to the venue. We booked these the first hour of arrival.
IBRAHIM SAMI, 5-night trip