6/10 Good
Jul 14, 2024
Could be cleaner
The ambiance was great. The cleanliness, not so much. The sheets were dirty, there were waterbugs, alive and dead in the room. The pool was filthy but the hotel was accommodating when we told them about the pool. By the time we noticed the sheets were dirty, the cleaner had gone home for the day (at 5pm) so that was annoying. There was also a foul, sour smell wafting in the halls. The system used to pay was horrible so its best to pay in cash when possible. The hotel itself is very beautiful I just wish they had more cleaners to assist. We saw 1 cleaner everyday for short hours & once she left no one else had access to the cleaning supplies. Also note that they do not provide clean towels daily like most hotels and no wash cloths. The hotel is in a rwmote area so its best to rent transportation otherwise, most stores/dining is about a 20+ min walk. BRING BUG SPRAY! lots of construction neing done nearby which finishes arouns 6-7pm so before that time, it may be a little noisy. The staff were all really sweet here. I think with more cleaning help this hotel can easily be 5 stars.
Crystal
Crystal, 3-night trip
Verified Hotels.com guest review
