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2/10 - Kém
11/10/2024
Disruptive Stay
Very disruptive stay. Toilet not working, hosts had no sense of urgency. How disappointing the communication and service has been from management company/host offers its guests when it comes to concerns or issues. But when it came to the multiple fees charged separately before check in, the communication was great.
I’ll start with the positives 1) easy to find, 2) Vincenzo, the welcome agent who greeted me at the apartment. He was lovely, welcoming and spent time reviewing the apartment and attractions in the area. 3) found the bed firm but comfortable.
Cons 1) toilet did not work after one flush. (No I did not clog it despite what they are trying to accuse me of) a little toilet paper is fine, right!? No toilet access the following day. I messaged the management company in the morning. Went to my tour and still no response. I messaged the welcome agent who immediately told the company to reach me. Finally a response. I described the issue a few times and they said they wanted a video. They would not accept my multiple descriptions of it not flushing. I left my tour early to take a video as they would not send someone.
Finally a video was sent, I had to check back once again, as they do not give you updates, and was told they contacted the owner and didn’t realize they had to book a maintenance person. Perhaps they’ll come tomorrow, who knows.
2. The apartment is not meant for anyone with disabilities or have trouble with very steep stairs. The bed is on a mezzanine a
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