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The Royal Shaza Suites

2.5 star property
Mombasa beachfront hotel with 2 restaurants, pool bar

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Located at The Royal Shaza Suites, experience a lively retreat with swim-up and poolside bars. Indulge in a cooked-to-order breakfast, unwind with fitness classes or rejuvenate at the outdoor treatment areas. Guests appreciate the attentive staff and on-site restaurants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 3 bars/lounges
  • 3 outdoor pools
  • Fitness centre
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • 2 meeting rooms

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Cookware, dishware and utensils
  • Separate sitting area
  • Garden

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory-foam beds, in-room safe, individually furnished

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, memory-foam beds, in-room safe, individually furnished

Deluxe Double Room

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Premium bedding, memory-foam beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Ocean View

Premium bedding, memory-foam beds, in-room safe, individually furnished

Family Suite, 2 Bedrooms, Ocean View

  • Sea view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, 3 Bedrooms, Ocean View

Family Suite, 3 Bedrooms, Ocean View | Bathroom | Bathrobes, slippers, bidet, towels

Family Suite, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View | Premium bedding, memory-foam beds, in-room safe, individually furnished

Luxury Studio Suite, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
Beach Rd, Shanzu, Mombasa, Mombasa County

What's nearby

  • Bamburi Beach - 6 min drive - 3.0 km
  • Mombasa Go-Kart - 7 min drive - 3.7 km
  • Mtwapa Mall - 8 min drive - 5.2 km
  • Haller Park - 11 min drive - 6.9 km
  • City Mall - 13 min drive - 8.4 km

Getting around

  • Vipingo (VPG) - 34 min drive
  • Mombasa (MBA-Moi Intl.) - 50 min drive
  • Ukunda (UKA) - 101 min drive

Restaurants

  • ‪Al-Mansura Restaurant - ‬6 min drive
  • ‪The Moorings Floating Restaurant - ‬7 min drive
  • ‪Screenshot Lounge - ‬8 min drive
  • ‪Monsoon Restaurant - ‬13 min drive
  • ‪Severin Sea Lodge - ‬8 min drive

About this property

The Royal Shaza Suites

The Royal Shaza Suites offers a private beach and puts you near activities such as scuba-diving, snorkelling and windsurfing. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials and body treatments. Dining choices include 2 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a children's pool.

At a glance

DONE

Hotel size

    • 93 rooms
DONE

Arriving/Leaving

    • Check-in time starts at noon
    • Late check-in subject to availability
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Free daily reception

Travelling with children

  • Children's pool
  • Playground

What to do

  • On a private beach
  • Fitness classes
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 2 meeting rooms
  • Conference space (1776 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Wedding services
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Spa services
  • Massage/treatment rooms
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Individually furnished
  • Separate sitting area

Freshen up

  • Bidet
  • Soap and shampoo
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Microwave
  • Cookware, dishes and utensils
  • High chair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials and body treatments.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

Also known as

The Royal Shaza Suites Hotel

The Royal Shaza Suites Mombasa

The Royal Shaza Suites Hotel Mombasa

Frequently asked questions

Does The Royal Shaza Suites offer free cancellation for a full refund?

Yes, The Royal Shaza Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Royal Shaza Suites?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 6:00 PM.

Are pets allowed at The Royal Shaza Suites?

Sorry, pets aren't allowed.

Is parking offered on site at The Royal Shaza Suites?

Yes, there's free self parking.

What are the check-in and check-out times at The Royal Shaza Suites?

You can check in starting at noon. Check-out time is 10:00 AM.

What is there to do at The Royal Shaza Suites and nearby?

Have fun with nearby activities such as boat tours, fishing and kayaking. Additional recreation on-site includes fitness classes. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 3 bars and a private beach. The Royal Shaza Suites also has a fitness centre and spa services, as well as a garden.

Are there restaurants at or near The Royal Shaza Suites?

Yes, there are 2 on-site restaurants.

What's the area around The Royal Shaza Suites like?

The Royal Shaza Suites is in Shanzu. Popular attractions include Nyali Beach, which is 27 minutes away by car.

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Reviews

The Royal Shaza Suites Reviews

8.6

Excellent

9.4

Cleanliness

9.6

Amenities

8.8

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options were numerous and the food was really good. (4 reviews)
  • The property features two pools, a bigger one and a smaller one, in addition to a well-maintained lawn. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Awesome place to be clean staff are friendly everything is beautiful
shadrack, 2-night trip
Verified

10/10 Exceptional

Amazing hotel😍
Victor, 3-night trip
Verified

10/10 Exceptional

It was safe, quiet and the staff wonderful
Manuel, 7-night trip
Verified

10/10 Exceptional

The best accomodation on my trip to Kenya!
Dazzle, 1-night trip
Verified

8/10 Very good

Great satff
Mercy, 3-night trip
Verified

10/10 Exceptional

The staf is great, the view from the roim an the pool is breathtaking.
Ammar Ahmed Hassan, 4-night trip
Verified

10/10 Exceptional

We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend!
Michele, 6-night trip
Verified

10/10 Exceptional

Thanks a lot for all! You were very helpful! :-) Marion & John
Johannes, 5-night trip
Verified

8/10 Very good

The property is good
faustin, 8-night trip
Verified

10/10 Exceptional

The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Anne, 1-night trip
Verified

10/10 Exceptional

I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return
Manuel, 3-night trip
Verified

8/10 Very good

Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world.
Artoosh, 3-night trip
Verified

10/10 Exceptional

Super super super super nice hotel

Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐
Petra, 3-night trip
Verified

10/10 Exceptional

I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean.
Ib, 9-night trip
Verified

4/10 Fair

Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service. Not the best situation to be in while relaxing. Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar. Was asked several times by security "where I was going" like he is my dad. The employees think the hotel is a strict boarding school. Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel. Maybe they could teach the staff at the bar/reception/security some customer service skills.
Sundeep Singh, 8-night trip
Verified

10/10 Exceptional

This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Agnes, 4-night trip
Verified

6/10 Good

Fair stay in Shanzu

It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back.
Mary, 2-night trip
Verified

2/10 Poor

We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Duane, 3-night trip
Verified

10/10 Exceptional

Einzigartig Room Freundliche personal , leckeres Essen Ich komme wieder gerne
mahdi, 2-night trip
Verified

10/10 Exceptional

Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés
Béatrice, 14-night trip
Verified

8/10 Very good

Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut.
Anastasia, 6-night trip
Verified

8/10 Very good

Annan kokonaisuudessa arvosanaksi 8/10

Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.
7-night trip
Verified

2/10 Poor

Hotel for those taking a break

Mona, 3-night trip
Verified

10/10 Exceptional

3-night trip
Verified

10/10 Exceptional

Leah, 3-night trip