When I receive confirmation, I didnt address of this pension and phone number was incorect, so I didnt can contact with pension. And most dificult in this situation was, that I order did at night and Hotels.com site, didnt say about this and I must have look other hotel.
So , HOTELS.COM charged my card and I didnt have moment to contack with anyelse.
You must to do refund, because its Yours site mistake with WRONG PHONE NUMBER.