During my recent stay at this hotel, I had quite a disappointing experience. Initially, I was attracted to this hotel due to its positive reviews and affordable rates. However, upon arrival, I realized that I had mistakenly booked a smoking room. I immediately requested a change to a non-smoking room, expecting a simple switch without any additional charges. To my surprise, the hotel staff informed me that I would need to pay an extra $10 for this change.
I couldn't help but wonder why I was being penalized for not being a smoker. Shouldn't the non-smoking option be the default choice? This unexpected charge left me feeling frustrated and somewhat punished for a simple mistake. It seemed unfair that I had to pay more just because I preferred a smoke-free environment.
Unfortunately, the hotel staff did not show much willingness to accommodate my request or provide any satisfactory explanation for the extra charge. They seemed indifferent and lacked a customer service-oriented approach. It felt as though they were not interested in going the extra mile to ensure guest satisfaction.
Adding to my disappointment, I noticed homeless individuals lingering near the hotel's entrance. This was certainly not a sight I expected to encounter during my stay. It made me question the safety and security measures in place at the hotel.
Overall, my experience at this hotel was far from satisfactory. The additional charge for a non-smoking room, coupled with the staff's lack of effort.