Avoid the La Quinta at Brandon—it’s been a terrible experience for my family and me. Upon check-in, the representative tried to charge us twice, and I had to point out that we’d already paid for one night. You’d think she could see this on her end, but I had to show her the charge myself before she responded, “Oh, okay.”
On Saturday, things got worse: we had no hot water for showers, noticed two small roaches, and the showerhead came loose and hit my child on her head. Called
For the manager and he responded it’s plastic . The pool area the metal door is on a stone half of the hinges. A metal wire is what’s keeps the door shut. So far, the customer service has been awful. I called front desk to let them know my room needed change they responded they didn’t have any rooms available. I explained my concern .
Holes on the wall .Sunday no water . We noticed weird people coming into the hotel. At check out the system was down so I wasn’t able to get my receipt.
Worse experience ever !