We liked the location of the hotel, as we were able to walk to Covent Garden and other lively areas of London pretty easily. It was a good price as well.
However, one aspect of our stay led to this poor review. A glass in the bathroom broke in my husband's hand, from only him catching it in the air as it fell. This cut his hand very badly. When we rushed downstairs, we asked the front desk employee where the nearest hospital was. Not only could she not tell us, but she did not even act with any sense of urgency or seem concerned. She answered a call while we were in urgent need of help. She finally called the emergency number, but was unable to communicate with them. I ended up having to talk to the dispatcher myself to find the necessary information to get my husband to the hospital. I couldn't believe the front desk employee didn't know where the nearest hospital was and we were just left to figure it out. This could have been avoided if the hotel stocked the restroom with higher quality glassware or plastic/paper cups.
On a less serious note, another thing that bothered us during our stay was the window was loose and so would keep banging when the wind was blowing. It interrupted our sleep several times per night.