2/10 - Kém
31/03/2025
RUDE and NO HOSPITALITY
Horrible Hospitality. For one, they would not let me cancel so I decided to get my money worth and stay the one night. The hotel states the rooms come with blow dryers so I did not pack my own. In the morning when I needed to use the blow dryer I realized the handle was getting extremely hot and had a melted warped bubble on the outside of the plastic casing, clearly not safe. I had my husband go down to the front desk to ask for a replacement. The man made him come back up to the 2nd floor to show the blow dryer, then when my husband went back had the audactiy to tell him that all blow dry handles get hot, THEY DON"T. Now I am extremely upset and I go down there to explain the blow dryer is unsafe and need a replacement He told me to bring my own and that he wouldn't get me one. I had to go buy my own just for the trip just to get ready as fast as possible and leave this place. The beds were also really itchy and felt like possible bed bugs or dust mites. We couldn't see any but had to end up sleeping on the top of the sheets because didn't feel right. I also still have 2 $250 holds on my credit card so hopefully those get removed asap or I'll need to dispute the charge with my bank.
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