6/10
I was disappointed with the lack of cleanliness and not properly working features. The bathroom faucet splashes water everywhere needs a washer, on it there was no toilet seat cover. Upon entering the hotel smells like the washers are stale and spoiled. There were bugs in the room. I was not able to secure valuables in the safe. The shower curtain was not appropriate for the shower rod; water was all over the floor. The curtains did not close all the way had to get clips from the front desk to close them. The trash cans everywhere were overflowing and towels left on the ground in the hallway tacky. Room not very clean can use better care. The water line to the toilet is rusted and mold around the base of the tub. The ONE nightly staff was very friendly Kelly and did ask if someone had come to fix the problems as she did leave word of the problems but could not give me another room as they were allegedly sold out. When checking out I spoke to the clerk about the issues and the "Manager" sat right there and did not say a word and when I asked her was she the manager she replied yes and I said to her so you have nothing to say and her response was you already said you were going to call corporate so I let the clerk handle it?? She did not care needs retraining immediately as I could have been from corporate there to see how they handle situations she did not have any concern??
Stephanie
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