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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Quinta Avenida

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach towels
Coffee shop
Aerial view
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is 10.104.533 ₫
12.266.076 ₫ total
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 40 of 40 rooms

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (Superior | U)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (Superior | B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (M)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

8.8 out of 10
Excellent
(27 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 34 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior | C)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

9.2 out of 10
Wonderful
(232 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Courtyard View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (Superior | B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, U)

8.6 out of 10
Excellent
(50 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior With Internal View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Internal View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Fountain

Hotel Riu Palace Mexico - All Inclusive

Pool
Free breakfast
Spa
Free parking
8.8 out of 10, Excellent, (1003)
The price is 8.991.088 ₫
10.918.807 ₫ total
includes taxes & fees
21 Jan - 22 Jan
Hotel Riu Palace Mexico - All Inclusive

About the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 8 min walk
  • Playacar Golf Club - 1 min drive
  • Quinta Avenida - 4 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playa del Carmen Main Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km

Restaurants

  • ‪Occidental Allegro - ‬4 min walk
  • ‪Pool Bar - ‬11 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪Sports Bar Allegro Playacar - ‬4 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

At Hotel Riu Palace Riviera Maya - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and sunloungers, plus you'll only be a five-minute drive from Quinta Avenida. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and reflexology. Don Rafael, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a nightclub and a free kid's club. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 460 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • On-site parking includes off-street options
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:00 AM
  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's games

What to do

  • On the beach
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Art Deco architecture

Accessibility

  • Closed-captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Dryer

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Rafael – This buffet restaurant serves breakfast, lunch and dinner.
Il Portico – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Agave – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Yashima – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Frequently asked questions

Does Hotel Riu Palace Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Riu Palace Riviera Maya - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Riviera Maya - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Hotel Riu Palace Riviera Maya - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Riu Palace Riviera Maya - All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a sauna, a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Riviera Maya - All Inclusive like?
Hotel Riu Palace Riviera Maya - All Inclusive is a short 8-minute walk from Playacar Beach and 5 minutes' walk from Mayan Ruins of Playacar. The local area is walkable and popular for its beaches.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

JARED LEE, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Gerardo, 3-night trip
Verified Hotels.com guest review

6/10 Good

The Staff is very selective
The staff is very selective to provide a good service to you. If you don't look American (Caucasian), do not expect a good service, even though you are American! Wors thing! I mentioned something to this lady Lupita! at the front desk when I was doing the check out, and she just say: Oh, I didn't know that. That was it!
Gerardo, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente Resort
Excelente estancia! Staff increíble comida excelente! Sin lugar a dudas volveré a hospedarme con riu palace Riviera maya! Si estás dudando dónde quedarte en Playa del Carmen esta es tu mejor opción
Alejandro, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Área externa espetacular!
Hotel antigo, porém reformado, com quartos agradáveis. Decoração retrô de hall de entrada e acessos principais, o que dá um aspecto visual muito poluído. Hotel com acessibilidade. Tratamento impecável. Alimentação variada e muito boa. Equipe de "outros-serviços" sensacional, com várias atividades para todas as idades. Festas ótimas. O local é um pouco afastado do aeroporto e a estrada não é muito boa. A área externa é espetacular! O hotel possui SIM elevador, diferente do que foi informado no site Hoteis.com. Outro ponto que o site oferece é um crédito de US$ 850,00 por quarto para o uso em serviços durante a estadia. NÂO são créditos, são descontos na compra de serviços no hotel - o que achei super enganoso!!!
Ana Paula, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

The rooms were very clean. The bed in our first room was very uncomfortable but we changed to a different room and it was much better. Food was decent. We enjoyed the buffet and a few other restaurants. Do better with the tacos. I expected more quality being we are in Mexico. The service was great! Everyone greeted us with a smile. The night entertainment could have been better but it rained so maybe that’s the reason.
shadi, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great choice
Daniel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This was our second time staying at RIU palace and it was amazing. Highly recommend.
Garfield A, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I love this hotel. The service is exceptional they could use better juices to make cocktails but other than that I would recommend it.
Jeury, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything is simly amazing!
Lyailya, 5-night family trip
Verified Expedia guest review

8/10 Very good

Dayana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
victor, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was a great place to stay with my kids. They enjoyed being there and the food was great!
Maria, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service
Daena, 5-night romance trip
Verified Expedia guest review

6/10 Good

Adam Wade, 5-night trip
Verified Expedia guest review

10/10 Exceptional

First time at an all-inclusive. Very clean, great service and amenities. Wonderful food! I WILL visit again! Pool bar staff a little slow at times but always had a smile.
Vickie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great!
Jennifer, 5-night trip
Verified Expedia guest review

10/10 Exceptional

IT WAS A GREAT EXPERIENCE! MY ROOM WAS BEAUTIFUL AND I ENJOYED THE FOOD! I WILL DEFINITELY RECOMMEND TO EVERYONE!
CARLA STASHA, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Este hotel es increíble, fuimos con mi esposo y amigos la experiencia fue espectacular! Todas las personas que trabajan en el hotel son muy profesionales,las actividades y la comida excelente. Emanuel un gran organizador!
Luisa, 5-night family trip
Verified Expedia guest review

8/10 Very good

Khieu, 4-night trip
Verified Expedia guest review

4/10 Fair

My boyfriend and I decided to come to this resort based off reviews, there were many of things that we were very unsatisfied about, soon as we get into our room, we noticed the air conditioning does not work not to mention the sink faucet was falling off completely. The toilet was nonstop running throughout the day and night. As far as the food, we were extremely upset it was very mediocre and it does not reflect the pictures. The swim up bar closed at 6 o’clock at night. There was no more food after 10 pm, the pictures reflected a nightclub in which there was no nightclub at the resort. This resort mainly pertained senior citizens. The entertainment was not as entertaining as it was portrayed however, staff was very attentive and had great customer service. After speaking with other guest, they mentioned the resort had very much gone downhill over the last four years. They also expressed they will not be coming back there….all in all for the amount that we paid. We would rate this resort a 4/10.
Deanndrea, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yeva, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent!!!
John, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Conrad, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Never disappointed with the Riu Resorts. Everyone was so kind and friendly. The place was spotless, someone was always cleaning. Every restaurant was also amazing, staff, cleanliness and quality of food.
Eva, 5-night romance trip
Verified Expedia guest review