There were many issues with our stay here:
1. Condos do not look as advertised (see attached pics). They are poorly cleaned. After complaining about a dirty room (including liquid splattered on master headboard) and mold smell, I was relocated. The headboard in the 2nd condo fell as I was making the bed for my child to sleep in Management informed me that maintenance was on the way but after 2 hours, no one came. I originally called around 9:30/10. When I called back at midnight, I was told both management and the maintenance worker were gone.
2. I complained with the front desk the next morning and was shown 2 more rooms. All of them look the same (not as advertised). The hotel should show pictures that represent most of their rooms and not just a few. Daquan, the front desk manager, was able to get us to room 1901 which was similar to the advertised rooms, however, the toilet ran loudly nonstop. I understand condos are privately owned, but if this establishment is part of a Hilton chain/brand, it should represent Hilton quality.
3. It takes forever to get through for service. The phone rings and rings. Shouldn’t residents be able to make contact with the front? Other than that, it was not a good stay. Expedia was also not that helpful, as they redirected me back to the hotel after several issues. I filed a case with Hilton Guest Assistance, and the GM never responded, according to the Hilton brand.