4/10 Fair
Oct 12, 2024
It’s very confusing how to get into the hotel. We specifically let the staff know we were coming at 7:30, and there was no one at the reception desk to even let us in. We had to sneak in the front door and figure out where our accommodation was. When we got inside (which was a miracle in itself) no one picked up the phone to let us know our key code. The lady was rude and unhelpful when she did pick up the phone. We had to call back multiple times to get the key code from the property manager/owner when she told us she would let us know the code ASAP. The room itself was nice when we finally got in, but we would not stay here again due to the poor service.
Mackenzie
Mackenzie, 1-night trip with friends
Verified Expedia guest review
