First and foremost, the staff in this hotel are not only immensely polite and genuine, but they are always willing to help and are very knowledgeable and always willing to go the extra route. So from a staff and customer service experience end, Mithi is phenomenal. Mithi is more private and secluded from the crowds of Alona beach and has a huge and private sandbar with a breathtaking view.
Now the negatives. First off, the rooms do not have WiFi which for the modern day and age is completely unacceptable. The rooms, especially for the price I paid for the seaview bungalow, are in very old and outdated condition. There was rust on the sink, the wood, the floors, and the balcony showed a lot of age. The shower was barely warm and the bathroom in general showed much wear and tear. Now I understand that some of the rooms and bungalows are renovated and modern, but the one that they gave to us was very old, outdated, and in my opinion not worthy of the price it commanded. I booked a room within the same price range I n another resort, Crimson in Cebu, which was super new, modern, had WiFi across the resort, and justified its premium pricing.