I had 2 rooms for our family members, the rooms where not very clean, floors where dirty and bed covers stained, the keys had to be taken to office to be reset at least every other time we tryed to get back into our rooms, because they would no longer open our doors, we where there for 3 nights, no fresh towels, and only 1 towel and hand towel per room, so we had to track house keeping down to ask for a towel, the staff where friendly enough, just not on top there jobs.