I recently stayed for six nights and had a mix of good and bad experiences. The check-in process was okay, but right afterward, I was approached by a concierge across from the check-in area. He offered us a "guest package" with a free show, dinner, and a three-night stay, which turned out to be a timeshare presentation. I was charged $130 to book it, and I found it misleading to call these "gifts" when there’s a charge involved. The presenter, Mike, did a great job explaining the offer, but he became upset when we declined the timeshare. I highly recommend avoiding the concierge if you want to avoid a long and pressuring sales pitch.
Room and Facilities:
The building is old, and while the rooms are spacious, they’re in need of an upgrade. The mattress was soft, and the furniture felt outdated. The room had two flat-screen TVs, but overall, it didn’t meet the expectations I’ve had from other suites.
The service was not up to par either. We waited over 45 minutes for a bellhop and ended up getting a cart ourselves. Valet parking was unavailable, but we appreciated being able to use the Cosmopolitan pool and parking, which turned out to be a nice convenience once we figured out how to get around. However, when we requested basic room service items like towels or tissue paper, the staff claimed they didn't speak English, which was frustrating given that we were in Las Vegas.
The pool at the hotel itself was small, and the lack of an on-site casino made the experience feel limi