I booked a room for my wife and her female colleague. I booked the shuttle via the chatbot and entered the flight number.
At arrival at the airport.... no shuttle. Wait and wait, nothing. So I called the hotel for them, and the receptionist said there was no shuttle booked and they would send it now.
So I advised my wife to ensure she books the Shuttle upon arrival at the hotel, which she did.
The next morning, they went to reception early to take the shuttle, and the receptionist said that they had missed it... "but we're here early" rude receptionist: "well it's gone, but I ordered you a taxi". Wife: "how did you know we needed a taxi?" "well I ordered it and it's here now.".
The taxi driver took them through some dusty fields and starts shouting and demanding cash in LEV... when my wife said we didn't have LEV he said he was going to leave them there in the middle of nowhere. So he forced them to go to an ATM and one drew money for them, while one had to stay in the taxi.
Thank god the taxi driver was just extorting the women, and nothing more sinister!
Then he deliberately took them to T2 when they were flying from T1, and started shouting at them to get out. Immediately another dodgy-looking taxi driver walked up and said "I will take to terminal 1".... again the same thing happened and he started shouting for them to give him money.
They arrived LATE at T1 after being extorted twice and WizzAir of course bumped them off their flight!
A truly horrible experience!!