We expected a hotel, we got a room that was difficult to get to in an unmarked building. We entered a lobby with no signage and somebody in the area told me the hotel was on the 3rd floor. The lift took us to a tired plain corridor where we found the 'hotel entrance' round a corner. The man on reception was very friendly and our room was ready early but then it went downhill again.
We had to go back down to the first floor, along another corridor to another internal lobby (next to a legal office), and from that lobby up stairs to our room. No lift to get cases up that bit. The door to our room was a flimsy sliding door that was tricky to lock and unlock, but needed to be key locked even when inside or it could be opened by anybody. So one key there, one for the internal lobby and one for the main building. A lot of hassle.
Our bedroom was clean but basic. No tea/coffee facilities, TV barely worked, but we did get Wi-Fi. The bathroom was very shabby, missing tiles, sink coming away from the wall and some exposed electrical item (light??)
The location was the saving grace being literally a minutes walk away from Trevi fountain and walkable to many other city centre attractions.
I have no problem with basic facilities but these made us glad we only had 2 nights to stay there. Did not live up to the reviews or pictures of nicer rooms