4/10 - Khá
3 tháng 1, 2025
Best Was the View, Worst Was the Noise and Fees
This was our holiday vacation and first trip to San Francisco. First half of our trip was in Napa, 2nd half San Francisco. We wanted to see the GG New Years fireworks so we specifically looked for a taller hotel with a view. We're IHG members but I was using employee award points from my employer so we had to book through Hotels.com. We made a spreadsheet of all the policies, from parking fees to location fees to incidental deposits. We picked this hotel for the location, lower parking fee and no additional fees listed. We booked what was listed as the Premium King with a view. Upon checking in we found out there WAS an incidental deposit, we asked why that was not listed on their website, no answer. We asked if our room would be on the GG side, was told yes. There's nothing premium about the room and this is not a room for couples with luggage, only if you're traveling alone. There was nearly no space for hanging clothes as the closet is a combo storage for coffee machine, bathroom was also tiny, we had to use one at a time when getting ready. The worst was the noise, the walls are extremely thin. First night was screaming sick small kids didn't want to take their medicine at 11pm and again at 3:22AM, we knocked on the wall. Next night, upset couple around 2AM very loud, my husband called front desk but made it worse. The view was beautiful but was not GG. We made the best of it but will never stay here again, felt very mislead, poor sleep with noise, unrelaxing, no value.
Khách đã xác thực
Nghỉ 3 đêm
Nhận xét của khách thực Hotels.com
