4/10 - Khá
6 tháng 12, 2024
My mistake and never again!
This is an average hotel with average service. It was clean. I will never stay here again and this is partly my own fault. We left an orthopedic pillow in our room, I called immediately (the evening when we got home), to ask if they could keep and I would return and pick it up. I was told that they did not have access to housekeeping but would check and call me in the morning. Next day no call so i called the next afternoon and same story. On Tuesday 2 days later I called again and was told that the pillow had been destroyed because it had a stain on it. Since I use this all the time and know that this is a lie. It was a very expensive pillow and it was my fault for leaving it but what happened to lost and found, I am sure that it was stolen by staff and you hate to point fingers but this pillow was in a pillow case and has never been slept on without a case. I will search to replace it but it took me years to find it as I have neck and back issues and have not found another as I have wanted a backup. Lesson learned never hurry to check out and do not trust or allow any staff person into room until I have double checked. I repeat I realize this is my fault but believe handled improperly by staff. Lost and found???
Chris
Chris, đi công tác, nghỉ 1 đêm
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