4/10 - Khá
21 tháng 1, 2025
Xavier is unprofessional
I hate to report bad stays but this is completely unacceptable. I have stayed at this hotel numerous times and never had any issues until my last stay. After I checked in I had to run to a meeting and left my bags in ten room, I noticed the room was dirty as in there was hair on the bed , makeup on the phone and food crumbs on the dresser. I had to run to a meeting I was late for so I made a complaint over the phone while I was in the taxi. When I returned to the hotel the floor manager Xavier was one of the rudest managers I ever had to deal with. He raised his voice to me in the lobby and I had to tell him to calm down and almost canceled my entire stay and just leave. Instead of him being mad at the cleaning service he spoke to me like I was the problem. I won’t be staying her anymore, Tijuana had more options for better quality and service.
Khách đã xác thực
Đi công tác, nghỉ 1 đêm
Nhận xét của khách thực Hotels.com
