2/10 - Kém
2 tháng 2, 2025
Book it yourself
I booked this room 2 months ago. I was out in a room that had a shower that because it was apparently an ADAroom had a shower that allowed water to cover the bathroom floor when used. I have never had a hotel room like this ever and I have stayed in rooms that were accessible before. To top it off the shower was dirty and had black mold around the drain. I have stayed here before and never had a room like this. I should have been informed on check I about this style of bathroom as it was myself and my daughter staying here. Horrible experience having to mop the floorwith towels after trying to take a shower. Unbelievable that I would get a room like this. The front desk person at checkout blamed it on my using a 3rd party to book this which was you, Hotels.com. Next time I’ll book with someone else. Thanks Hotels.com for ruining our stay here in ASHEVILLE a place that needs visitors right now!
Kim
Kim, nghỉ 1 đêm cùng gia đình
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