2/10 - Kém
26 tháng 1, 2025
Disappointed
Customer service at the front desk was awful. Saw is struggling with luggage and when we asked for a luggage cart they shrugged their shoulders and said the carts must be in the rooms. Continued to stand there and watch us struggle with the luggage as they fell over at the elevator and the doors close on us.
When we asked for the room to be cleaned and get extra towels after the first night, it was never done after we were out for more than 8 hours.
No hot water in the shower and the water pressure was horrible.
Pull out sheets for sofa bed were stained.
Breakfast hours change for weekend and this was not told to us. We had an early flight out and were ready for breakfast before we left and didn’t get it as they change the time to 7 am on Saturday.
Overall stay was very disappointing. I normally love staying at Embassy Suites on our vacations, but this stay made our trip not a pleasant one.
Falon
Falon, nghỉ 1 đêm cùng gia đình
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