6/10 - Tốt
31 tháng 12, 2024
Mixed feelings
This was our second Christmas holiday spent at the Conrad PM. It’s a lovely resort with the best beach around. The space feels nice and spread out and it never feels too crowded. The people who work there are incredibly kind and friendly. We really hoped this would be our annual place for the holidays.
Unfortunately, the issue lies in the service. There wasn’t a day that went by without an issue. Whether it was our room not getting cleaned —difficulty finding service at the beach and pool — car service not being properly arranged for our offsite dinners and excursions— our spa appts disappearing off their books —-having to wait an hour in a barista line to buy some sunscreen —waiting in an omelette line for 45 mins at the beach restaurant or asking for coffee or water that never comes—turn down service showing up at 1030pm when I’m already sleeping—front desk never answering their phones. It was frustrating and created a lot of unnecessary anxiety.
We are very conflicted about returning. The cost to stay here is NOT cheap and suggests a certain level of service and amenities that just isn’t there.
Susan
Susan, nghỉ 5 đêm cùng gia đình
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