4/10 - Khá
10 tháng 1, 2025
We were disappointed in the cleanliness of the room. We arrived late so I called front desk the next morning to see if we were able to switch rooms for the additional 3 nights we would be staying (booked Dec. 26th-29th). Front desk clerk was amazing and offered to have staff clean and offered a $50 compensation on our reservation. When I asked front desk when we checked out, I was told they knew nothing about the compensation and that I would need to speak to the manager. I called the manager a number of times and left messages with no response. My complaint is not the service of the original front desk personnel, it is of the manager who wouldn't bother to call me back and make good on the compensation I was told I would be given.
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