I booked this hotel based on the many positive reviews and the hotel’s presentation as a luxury property. However, my experience was far from luxurious—it’s clear they may not know what a true luxury experience entails.
Firstly, the hotel layout is very inconvenient, with numerous steps throughout, making it impossible to roll your luggage without carrying it yourself up and down stairs.
To my surprise, an additional €40 in “tips” was included on my bill. This hidden charge was never mentioned beforehand, and it’s something I’ve never encountered in any five-star hotel. Typically, guests choose how and when to tip for service, not as an unannounced, mandatory fee added at the end. It felt misleading and inappropriate, especially considering the amount was almost $50.
The hotel itself is outdated, with steps and floors that creak with every movement. For a property that brands itself as luxurious, this was a serious letdown. This was honestly my first time writing a poor review, but I feel it’s necessary to let other travelers know what to expect. I won’t be returning, and I’d advise others to consider different options if they’re looking for a true luxury experience.