The hotel manager, Bruce, was absolutely a delight to work with at check in. When he learned about our flight delay and luggage lost, he immediately gave us some Canadian snacks, a toothbrush and paste without us even asking, and told us to go see Melvin at the bar if we were looking for a special drink. He asked all about the Taylor Swift concert we were in town for and even told us he didn’t want to ruin the surprise, but there was a little “something special” waiting in our room. The lobby was decorated in balloons and Taylor Swift theme and you could tell he truly loves his job. I wish the world had more Bruces at the desk and Melvins behind the bar in it because it would be a better place.