2/10 - Kém
26 tháng 12, 2024
unfair/dishonor housekeeping charges
I am solely disappointed and referring to the property's unfair/dishonor housekeeping charges which are not spelt out on their property advertised Rule & Regulation AND didn't indicate at all on the check out page when making the booking.
Prior to two days of check-in date - it's requested by Property to complete the online/virtual check in, it left me no choice but have to follow Property's Instruction to transfer EUR60 payment for housekeeping in order for the Property Agent to release check-in information and code to open the building door.
I re-stressed that if the housekeeping fee was honestly indicated on the check out page when making booking - I WON'T CHOOSE THIS PROPERTY!
In addition, please take note that there is NO WASHING MACHINE in this property even though the Property Website stated the Popular Amenities included "Laundry Facilities".
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