4/10 - Khá
7 tháng 1, 2025
Don't stay here
Took our family of 10 to this resort and was very disappointed. My wife and I have travelled to Cancun for 8 years staying at all inclusive resorts each time. This was by far the worst one we have stayed at.
The staff was not friendly whatsoever, with the one exception being our waiter at the buffet one lunch. Hardly any smiles and often giving off the impression we were bothering them wanting to get a drink.
The food was also the worst we have had. The worst part was that we figured the kids could survive on the french fries and chicken nuggets at the very least, but each lunch they were cold and not very good. We don't have high expectations with food at all inclusives. The OP had the least choices and the smallest buffet from all the resorts we have been to.
We picked OP because it seemed to be kid friendly. This wasn't really the case though. The kids zone was okay, but nothing great. The worst part was we had our 6 year old get sick and throw up one night. Most of the throw up was caught in a waste basket, but some did get on the bed spread. They charged us $50 because they had to now clean it! Kids get sick and my expectation for a family resort is that a simple cleaning of linens wouldn't be an up charge. We have had a few times through the years where kids get sick, and I have never had another hotel/resort charge us.
Don't stay here. Didn't ruin our trip but better choices out there.
Aaron
Aaron, nghỉ 4 đêm cùng gia đình
Nhận xét của khách thực Hotels.com
