2/10 - Kém
2 tháng 2, 2025
Promised much but delivered little
I’ve stayed here several times for business because it’s close to my client, but this was the last time I’ll stay. Room service is via a QR code and a WhatsApp message, the WhatsApp was slow to respond again. When I finally put my order through, I was told that half of what I’d requested wasn’t available and I’d have to collect it myself as there was no room service available that night. I asked us someone would let me know when to collect and was told yes. I then waited an hour for the food and when I chased it up, I was offered a drink voucher (I don’t drink on week nights in work trips). In the end I cancelled the food as it took so long. This is not the first issue I’ve had. I’ve had issues with the sauna not working, gym access cards not working, the room not being cleaned, rubbish being left outside rooms for hours, noise from a school trip, the WhatsApp service not working at all, the QR code not working and the WiFi being down for long periods. None of this is conducive to a good rest of a business trip. It’s unfortunate as the hotel itself looks lovely, the food is good and the gym is well equipped, but honestly, there needs to be some care and attention from management. This hotel isn’t cheap and therefore I expected better.
Helen
Helen, đi công tác, nghỉ 2 đêm
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