The problems started at check-in when they couldn't find the reservation that I had made a month earlier. It took maybe 15 minutes, but someone "found" it. But the request for an accessible room or close to an exit was not honored.
We stayed three nights, including Christmas, and got clean towels once. The bed was never made. Yup, there was a small sign on the front desk notifying guests that services might be limited over the holidays. But rather than offer platitudes and apologies, why not offer a small rebate? Y'know, a token of appreciation for dealing with sub-standard ammenities. The hotel didn't pay the full staff during our stay, yet felt comfortable charging customers the full price.