2/10 - Kém
19 tháng 11, 2022
Paid reservation but no hotel!
Arrived in oslo with paid reservation at thon panorama (even had a confirmation the day before) only to get there and find a sign in front saying closed for refurbishing and that booked guests should call this number. I had to turn on roaming and international calling and spend 30 min on hold to be told my hotel was moved across town to a different hotel. It wasn’t walkable so I went into a different hotel and they graciously called me a taxi ($40). I missed my pre booked sauna for 3 reservation so that cost me $75. The hotel they put me (thon slottsparken) was nice and courteous and had they given me a warning, I’d have been happy to get off right by there from airport and make it to the sauna. Not telling me I’m advance was completely unacceptable. It cost me $115 in transaction costs and hours of aggravation. Completely unprofessional.
Angel
Angel, nghỉ 1 đêm cùng gia đình
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