Overall, a pleasant stay at a beautiful property! The buffet food was OK but could be improved. The waterpark was a blast and the staff working there were super friendly specially Armando who works at the water park restaurant.
Three issues to share:
1) At the check-in desk, the staff did not provide the coupon we were supposed to receive when we booked through Expedia. We had to ask for it the next day.
2) During check-in, the staff tried to sell us a room upgrade, which we declined. Then, they offered a complimentary upgrade, which we initially thought would be an improvement. However, they changed our room from two double beds to one king bed and a sofa bed. The sofa bed was very uncomfortable, and even with an extra mattress, it was still not comfortable. In our opinion, this was a downgrade.
3) During check-in, the staff also failed to inform us about a complimentary massage offered to guests who participate in the 15-minute orientation. We paid $130 for a one-hour massage, and only on our last day did they tell us about the free session. They did not reimburse us for the massage we paid for.