2/10 - Kém
1 tháng 1, 2025
Kiosk Fail Just The Beginning Of A Sleepless Night
We arrived around 10:50 p.m. and the kiosk to check in is between two sets of doors and wasn't working. We called the phone number on the wall and they said they would "send someone down to assist us." Meanwhile, someone came to visit a friend who was staying at the hotel. They came down to let him in and they let us into the double doors to at least sit in the lobby cause it was freezing. We started eating our late-night dinner to kill time until someone arrived and when my friend went to toss the garbage, she noticed the screen on the kiosk was back online so we tapped the screen and finally talked to someone and we were able to check in. This was a 20 minute process to finally get keys in hand. We were in Room 317 and while the room was clean, the beds were the loudest beds I've ever heard in my life, like loud plastic twisting every time I turned over. But I didn't get a wink of sleep because the neighbors above us were stomping up and down the hallway all night long. Then there was arguing and even more stomping, it was so loud it seemed like it was outside our own door. And someone's car alarm kept going off and they didn't know how to shut it off. I get that you can't control the behavior of other guests but when there's no front desk to contact for physical assistance there was nothing we could do but suffer through it. There was no one to speak to on the way out either because the desk doesn't open til 9 a.m. If this is the future of hotel stays, yikes.
Victoria
Victoria, nghỉ 1 đêm cùng bạn bè
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