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Hacienda Santa Cruz

4.0 star property
Mérida hotel with 2 outdoor pools and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
View from property
Premium bedding, pillowtop beds, minibar, in-room safe
Meeting facility
Presidential Room, 1 King Bed | Living area | 42-inch plasma TV with satellite channels, TV
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Steam room
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The price is $264
includes taxes & fees
$218 per night
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
Ceiling fan
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Exterior

Cigno Hotel (Adults Only)

Pool
Free parking
Free WiFi
Restaurant
10.0 out of 10, Exceptional, (60)
The price is $212
includes taxes & fees
$176 per night
Dec 1 - Dec 2
Cigno Hotel (Adults Only)
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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • Mérida Cathedral - 13 min drive - 12.4 km
  • US Visa Applicant Service Center - 13 min drive - 12.8 km
  • Plaza Grande - 14 min drive - 13.3 km
  • U.S. Consulate Merida - 15 min drive - 15.0 km
  • Yucatan International Convention Center - 15 min drive - 15.4 km

Getting around

  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Burger King - ‬9 min drive
  • ‪KFC - ‬7 min drive
  • ‪Subway - ‬7 min drive

About this property

Hacienda Santa Cruz

Hacienda Santa Cruz puts you within a 15-minute drive of Mérida Cathedral and Paseo de Montejo. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

Languages

English, French, Spanish

At a glance

Hotel size

  • 25 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1640
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.

Also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz offer free cancellation for a full refund?
Yes, Hacienda Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hacienda Santa Cruz?
Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Hacienda Santa Cruz?
Sorry, pets aren't allowed.
Is parking offered on site at Hacienda Santa Cruz?
Yes, there's free self parking.
What are the check-in and check-out times at Hacienda Santa Cruz?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hacienda Santa Cruz?
No, this hotel doesn't have a casino, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are both nearby.
What is there to do at Hacienda Santa Cruz and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hacienda Santa Cruz also has a steam room and spa services, as well as a garden.
Are there restaurants at or near Hacienda Santa Cruz?
Yes, "Valentina" offers alfresco dining and garden views.

Reviews

8.4

Very Good

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Very Good

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Bertrand, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified Expedia guest review

10/10 Exceptional

Beautiful place and great friendly service. Food is amazing!
vivian, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect hacienda
Perfect atmosphere, prettiest settings close to Merida, cenotes, Uxmal and Mayapan ancient mayan sites and service. Delicious food.
Laurent, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Patrick, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Hacienda stay
Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.
james, 4-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Some rude workers about
Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.
Alexander, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Hacienda Santa Cruz - Overall Positive Experience
Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.
Ashley, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Stay in Merida, Instead.
I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.
Verified Hotels.com guest review

8/10 Very Good

Verified Expedia guest review

10/10 Exceptional

Magical place!
We had an amazing time! The property is an oasis of tranquility. The room was beautiful, and the dinners we had both nights were great. The owners are extremely friendly and accommodating. We had trouble with our rental car and they went above and beyond to help us. The pets they have made the stay all that much more enjoyable. I highly recommend it and would go back for sure!
Verified Hotels.com guest review

10/10 Exceptional

José Antonio, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Rafael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelentes instalaciones, servicio excelente, una maravilla !
ITZIAR, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente habitaciones y restaurante
Carolina, 1-night family trip
Verified Expedia guest review

4/10 Fair

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Octavio De La Torre, 1-night family trip
Verified Expedia guest review

4/10 Fair

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Diana, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Carlos Alberto, 2-night trip
Verified Hotels.com guest review

6/10 Good

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
patty, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Jonathan Luis, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Me gusto la experiencia
Gustavo Alejandro, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nuria, 1-night trip
Verified Hotels.com guest review