4/10 - Khá
1 tháng 1, 2025
Mixed review of The Met
The hotel was beautiful and the staff were very nice. We booked an "Exective" room and it was very lovely and comfortable. The breakfast was also excellent. Even though the hotel is off the beaten path, we used the shuttle to get into the city which was great! However... when we returned to our room after our evening in the city there was no water at all and when the water finally did come back on there was no hot water. Granted, this may not have been the fault of the hotel and the woman at the front desk was very kind BUT...the bottom line is a hot shower is an expected service and if it isn't provided (for whatever reason) the guests should be compensated. We were not offered any type of refund or compensation and I sent an email to the hotel which received no response. I am interested to see if this review is responded to. I really don't know how to review Hotels.com. If this review receives any type of follow-up I will be happy. If it doesn't, then not so much.
Rebecca
Rebecca, nghỉ 1 đêm
Nhận xét của khách thực Hotels.com