Please do not stay here.
None of the staff should be employed. I have never in my entire life, of all the different trips I’ve been on, encountered such rude staff. Their attitudes are literally disgusting. There were multiple incidents that I almost can’t even put into words.
There was a ROACH in our room, on our bed. Also a spider. Yes we are on an island. Fine. We chased the roach around and killed it. When I called the front desk to ask them for new bed sheets, considering the roach was all over my pillow and sheets, they did not care and did not send anyone to come with sheets. At the very least, new sheets could have been sent to the room.
The restaurant. I have no words.
They do not come to clean the rooms or replace towels, toilet paper, etc. No big deal. I’ll just wipe with Kleenex.
The front desk closes and they leave you to feen for yourself. The carts stop at like 11pm or earlier and you have to hike up to your room, lost and confused.
They close the pool earlier than they are supposed to. Security curses you out. A staff member at the pool screamed and called another member of our group “annoying” because she asked if there were any towels. Nothing makes sense at this resort. It is the twilight zone. There is no other way to put it.
I am actually mortified at my experience here with the staff and service. There was actually no service. We couldn’t even get water bottles. We honestly went to sleep thirsty every night. If we called the front desk for any q…