8/10 - Rất tốt
3 tháng 1, 2025
Overnight stay by airport
I selected this hotel because it was fairly close to Dallas Love Field and it offered overnight parking during my trip and shuttle service to and from the airport. I didn’t exactly get the shuttle service but I was transported to and from the airport via ride share. The first time (to the airport) the shuttle driver was running late so the hotel ordered an Uber (their expense) to take us to Love Field. The second time (from the airport) I called early in the day to make sure a shuttle would be available for our evening arrival and they told me to call back when I landed. I called back after we picked up our luggage and they said the shuttle driver had an emergency and had to leave so no one was available. I made arrangements for a Lyft to transport us back to the hotel to pick up my car and the hotel reimbursed me for that service.
Another issue I had was at check-in, I was given a room key and we went to the room and there was someone already in there. This has happened to me at another hotel (different chain) once before and it’s kind of scary. You don’t know how someone would react to hearing someone come into your room. Luckily nothing happened either time. The front desk worker reassigned us a room and offered a complimentary snack from the convenience area. The new room was empty but detail to the cleaning of it was not given. The fridge was dirty and so were the walls and shower head. Breakfast was decent and hotel staff was friendly and accommodating.
Courtney
Courtney, nghỉ 1 đêm cùng gia đình
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