clean room, comfortable bed, large bathroom and shower
Improve - better description of distance to major sights.
The location was not as close to key areas we wanted to visit - we thought we could walk everywhere but took taxis to many places, e.g., Plaza de Mejor, Plaza del Sol, Royal Palace, Prado Museum, or we would have been too tired to do the tours/sightseeing. The scheduled bus routes took time away from sightseeing, that's why we opted for taxi.
Improve -
The front desk check-in, check-out, and daily interactions were not very cordial - would expect more conversation with and interest in visitors; lacked enthusiasm. Did not feel welcomed.
The server for dinner in restaurant was enthusiastic and did an excellent job - the restaurant/bar staff worked together well.
Taxis were easy to find - across street from hotel.
Felt safe but not many restaurants close by.