Check-In - the FD Supervisor told us that only 1 key per room because their system doesnt allow two keys per room. That is insulting customer intelligence because we know come hotel management want to nickel and dime by cutting down on the power. They dont want guests to leave a card in the power slot to save money. But what if I want my room cool when I am back from a walk? Or what if my wife want to go to spa when I am out at the beach? I have to wait for her to let me in my room? When I requested to talk to the GM, I am told he is not around. What about the Deputy GM? Sorry he is not here. ANother word, when there is problem, no GM or anyone with authority can be found.
We had to wait until 2PM to check in because that is when the room is guaranteed.
There were no bath and facial towels in room. The TV is a tiny 20 inches screen with old remote. The bathroom itself is so tiny that I am only 5'5 but I have to suck in my stomach to step in the toilet from the wash sink.
When it rained there was a huge and deep puddle from my room to my car so we had to take our shoes off to wade to my car. Whenever they messed things up, they ask for our sympathy but when we asked for something that we take for granted at other hotels, they said " sorry it is our policy"
Over all, this is a one-way street treatment. When we asked if we can have some beansprout with our Pho, they said their hotel doesnt serve it like that. but when it is their mess-up, they asked for our sympathy.