4/10 - Khá
5 tháng 1, 2025
Disappointing Stay – Not 5-Star Quality
We had high expectations for the Arakur Ushuaia Resort & Spa, but unfortunately, it fell far short of what we’d expect from a 5-star hotel.
Firstly, the room was unbearably hot—stuck at 25°C even though it was freezing outside. We had to switch rooms because it was so uncomfortable, smelled of sewage, and was incredibly noisy being right above the lobby and entrance. Oddly, we were told this was a “free upgrade,” but the location was terrible, with constant noise and a bad view.
Our new room wasn’t much better. It was still unbearably hot despite having the windows wide open and a fan running. There’s no way to turn off the heating, and we were told there’s no air conditioning at all.
Other basic amenities were lacking. There’s no iron in the room or even available upon request—you’re forced to pay for ironing, which is ridiculous for a supposed 5-star hotel. There were also no coffee or tea facilities in the room, another odd omission.
The beds were hard and uncomfortable, making it difficult to get a good night’s sleep. Breakfast was one of the few decent aspects—there was a good selection, but it wasn’t enough to redeem the overall experience.
The only highlight was the pools, which were genuinely lovely and well-maintained. They offered a great way to relax and enjoy the stunning scenery, but sadly, it wasn’t enough to make up for the many issues with our stay.
David
David, nghỉ 2 đêm
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