4/10
Positives: this was one of the cleanest hotels I have stayed in, and the breakfast was of a very good quality. The staff at breakfast were accommodating and helpful.
Now the negatives: I haven’t stayed somewhere where the staff make you feel so uncomfortable. The pool bar staff in particular were very rude and disrespectful to other guests, making homophobic and sexist jokes with other guests. We had to leave the pool area due to feeling so uncomfortable.
The poor service continues to the towel availability. It is frequently up to lunchtime before you can get any towels at the pool and no offer is made to speed this up.
If you pay €30 to use the beach (2x lounger and 1x umbrella) you have to serve yourself and get your own towels, which feels excessive for an already high price.
The restaurants are expensive and of a very average quality - I’d recommend the tavern next door instead.
Parking is available but this is chaotic and hard to arrange with the reception staff who were very unhelpful in this area. It is also a €10 deposit.
Overall, the hotel looks fantastic and has good facilities with very clean rooms. However, the price paid is not reflective of the level of service which was exceptionally poor and verged on offensive. We would not visit again and this break was not relaxing due to our experiences of the service.
Katy
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