2/10 - Kém
20/06/2025
Disappointing Experience Despite the Beautiful Vie
We booked the honeymoon suite at Sofia Luxury Suites in Imerovigli primarily for its stunning views—and in that regard, the property truly delivers. The scenery is breathtaking, and the suite itself is visually appealing. However, the overall experience fell well below expectations, especially for a suite marketed as a premium offering.
From the beginning, coordination was poor. Our scheduled pickup was mishandled, which caused us to lose valuable time in the morning. When we reached out via Hotels.com, the receptionist asked for details like our name and address—information that should have already been available in the booking. She also confused our pickup location, which further added to the delay.
The in-suite jacuzzi was not preheated, and we were only told—after expressing our discomfort—that it would take 3–4 hours to warm up. This impacted our ability to enjoy the suite on the first day. Additionally, basic amenities such as coffee were not replenished for the next day, and no universal power adapters were available, which are typically standard in luxury accommodations.
Communication with the staff was extremely difficult, as the receptionist did not understand English well, making it challenging to convey even simple requests. Despite specifically instructing that breakfast should not be cleared and the room should not be serviced while we were out, our breakfast was taken away without permission. On another occasion, we were served non-vegetarian items for break
Pranal
Pranal, nghỉ 2 đêm
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