6/10 - Tốt
5 tháng 2, 2025
Heating problem
There is only a small heater in the bedroom which only heats the one room.There were also blankets provided which we had to use The seated area and the bathroom were freezing cold .Unable to shower due to the bathroom being so cold.We should have been informed that there was a problem with the heating.I asked at reception about the lack of heating and was told to switch the air conditioning to the heat setting . The unit is not working which is clearly why there is a portable heater in the room.I asked if we were the only room with a heating problem and did not get an answer only told again to turn on air conditioning and the fact that we were not offered another room makes me wonder ?
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